New PK FAQ — Your Questions Answered

Yes. New pk is strictly for adults aged 18 and over. By registering, you confirm that you meet this age requirement. New pk reserves the right to request age verification at any time and to close accounts that do not meet this requirement. Please play responsibly.

No. Each player is allowed one account only. Creating multiple accounts is a violation of new pk's Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click the "Forgot Password" link. Enter the mobile number associated with your new pk account and follow the instructions sent to you. If you do not receive the reset message within a few minutes, check that you entered the correct number and try again. Still stuck? Email [email protected] and our team will help you recover access.

If you wish to close your account, contact our support team at [email protected] with your request. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are typically processed within 24 hours. If you are closing your account due to concerns about your gaming habits, please visit our Responsible Gaming page first — there are self-exclusion tools available that may be more suitable.

New pk supports the most popular mobile payment methods used in Bangladesh — bKash, Nagad, and Rocket. All three are available for both deposits and withdrawals. We do not currently accept international cards or bank transfers. If you need help with a specific payment method, contact our support team.

The minimum deposit on new pk is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. We recommend starting with a comfortable amount and increasing your deposit once you are familiar with the platform and the games you enjoy most.

Most new pk withdrawals to bKash and Nagad are processed within 5 to 30 minutes. During peak hours or if your withdrawal requires a manual review, it may take up to a few hours. Withdrawals are never held for more than 24 hours under normal circumstances. If your withdrawal has been pending for longer than that, contact support with your transaction reference number.

New pk does not charge any fees on deposits or withdrawals from our side. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges. Check your provider's fee schedule for details. The amount you see in your new pk wallet is always the full amount credited — no hidden deductions.

First, wait a few minutes — most deposits credit instantly but occasional network delays do happen. If your balance has not updated after 10 minutes, take a screenshot of your bKash or Nagad transaction confirmation showing the transaction ID, amount, and timestamp, then email it to [email protected]. Our team will locate the payment and credit your account manually if needed.

New pk currently offers seven games: Monster Crash, Monster Hi-Lo, Arcade, Mermaid Fishing, Blocky Block, Genie's 3 Wishes, and Ocean Phoenix. Each game has its own mechanics, risk level, and payout structure. Visit the Game page for a full overview of all available new pk games and their minimum bets.

Yes. All new pk games use a provably fair random number generation system. The outcome of every round is determined by a verifiable algorithm before you place your bet. This means new pk cannot alter results after the fact. You can verify any round result independently using the seed values shown in your game history. Fairness is a core part of how new pk operates.

Minimum bets vary by game. Arcade and Blocky Block start from ৳5 per round, while most other new pk games — including Monster Crash, Monster Hi-Lo, Mermaid Fishing, Genie's 3 Wishes, and Ocean Phoenix — start from ৳10 per round. These low minimums mean you can enjoy extended play sessions without needing a large balance.

New pk games are real-money games and require a funded account to play. There is no demo mode currently available. However, because minimum bets start from just ৳5, you can explore any game with a very small amount. New players also receive a welcome bonus on their first deposit, which gives you extra funds to try different games before committing more of your own money.

If you are new to new pk, we recommend starting with Blocky Block or Genie's 3 Wishes. Both have lower volatility than the crash games, so your balance lasts longer while you get comfortable with the platform. Once you are ready for more excitement, Monster Crash and Ocean Phoenix offer higher risk and higher reward potential.

The new pk app is available as a direct APK download for Android devices. Visit the App page on your mobile browser and tap the download button. Because it is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings — the app page includes step-by-step instructions for this. iOS users can access new pk through the mobile browser at new-pk.app.

Yes. The new pk app is the official application published directly by new pk. Only download it from the official App page at new-pk.app — do not install APK files from third-party websites or unofficial sources, as these may be modified versions. The official new pk app does not request unnecessary permissions and does not collect data beyond what is needed to run your account.

The new pk app is compatible with Android 6.0 and above, which covers the vast majority of Android devices currently in use in Bangladesh — including budget phones from Symphony, Walton, and Samsung's entry-level range. If your device runs Android 6 or newer, the app should install and run without issues. For very old devices, the mobile browser version of new pk is a reliable alternative.

New pk offers a welcome bonus on your first deposit. The exact bonus amount and terms are shown on the Register page and in your account dashboard after sign-up. Bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before you can withdraw it. Always read the bonus terms before claiming.

Yes, in many cases. New pk regularly runs app-exclusive promotions — deposit bonuses, cashback offers, and free rounds that are only available to players using the new pk app. If you play new pk regularly, downloading the app is worth it for the bonus access alone. Check the promotions section in the app for the latest offers.

Bonuses can be removed if the wagering requirements were not met within the specified time window, if a withdrawal was requested before the bonus was fully played through, or if account activity was flagged as inconsistent with the bonus terms. If you believe your bonus was removed in error, contact [email protected] with your account details and we will review it.

New pk uses SSL encryption on all pages and transactions. Your password is stored as a one-way hash — even new pk staff cannot see it. Personal data is handled in accordance with our Privacy Policy. We recommend using a strong, unique password for your new pk account and enabling any two-factor authentication options available in your account settings.

Change your password immediately via the Login page using the password reset option. Then email [email protected] to report the suspected unauthorised access. Our security team will review your account activity and can temporarily lock the account while the investigation is underway. Never share your new pk password or OTP codes with anyone — new pk staff will never ask for these.